Privacy Policy

1. Introduction

Evntro Nigeria Ltd ("we," "us," or "our") operates the Evntro platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and services.

By using Evntro, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our services:

Data Type	Examples	Purpose
Account Information	Name, email, phone, password	Account creation and management
Profile Information	Bio, photo, preferences	Personalization
Payment Information	Bank details (for organizers)	Payouts processing
Event Information	Event details, descriptions, images	Event listings
Transaction Data	Purchase history, tickets	Order processing
Communications	Support messages, feedback	Customer service

2.2 Information Collected Automatically

When you use Evntro, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Location Data: General location based on IP address (not precise GPS)
• Cookies: See Section 8 for details on cookies and tracking technologies

2.3 Information from Third Parties

• Paystack: Payment processing data and transaction status
• Social Media: If you connect social accounts, we receive basic profile information
• Analytics Providers: Anonymous usage statistics

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Create and manage your account
• Process ticket purchases and payments
• Facilitate event creation and management
• Generate QR codes and tickets
• Send order confirmations and receipts

3.2 Communication

• Send transactional emails (order confirmations, event reminders)
• Respond to your inquiries and support requests
• Send important service updates and security alerts
• Marketing communications (with your consent, and you can opt out anytime)

3.3 Platform Improvement

• Analyze usage patterns to improve features
• Conduct research and analytics
• Develop new products and services
• Personalize your experience

3.4 Safety & Security

• Prevent fraud and abuse
• Enforce our Terms of Service
• Protect against security threats
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We share your data only in these circumstances:

4.1 With Event Organizers

When you purchase a ticket, we share necessary information with the event organizer:

• Your name, email, and phone number
• Ticket type and quantity
• Check-in status

4.2 With Service Providers

We share data with trusted partners who help us operate:

• Paystack: Payment processing
• Email Services: Transactional and marketing emails
• Cloud Hosting: Data storage and infrastructure
• Analytics: Usage analysis and insights

4.3 Legal Requirements

We may disclose information when required by law:

• To comply with court orders or legal processes
• To respond to government requests
• To protect our rights, property, or safety
• To prevent fraud or illegal activity

4.4 Business Transfers

If Evntro is involved in a merger, acquisition, or sale, your information may be transferred to the new entity.

5. Data Security

We implement robust security measures to protect your information:

• Encryption: All data transmitted is encrypted using SSL/TLS
• Secure Storage: Data is stored on secure servers with access controls
• Password Protection: Passwords are hashed and never stored in plain text
• Regular Audits: We conduct security assessments regularly
• Employee Access: Limited to authorized personnel only

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Until you delete your account, plus 30 days
• Transaction Records: 7 years (tax and legal compliance)
• Communication Logs: 2 years
• Marketing Data: Until you unsubscribe

7. Your Privacy Rights (NDPR Compliance)

Under the Nigeria Data Protection Regulation, you have the following rights:

7.1 Right to Access

Request a copy of the personal data we hold about you.

7.2 Right to Rectification

Correct any inaccurate or incomplete information.

7.3 Right to Erasure

Request deletion of your personal data (with some exceptions for legal obligations).

7.4 Right to Restrict Processing

Limit how we use your data in certain circumstances.

7.5 Right to Data Portability

Receive your data in a machine-readable format to transfer to another service.

7.6 Right to Object

Object to processing for direct marketing or legitimate interests.

7.7 Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

To exercise these rights, email us at: privacy@myevntroapp.com

8. Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for core functionality (login, checkout)	Session
Performance Cookies	Analyze usage and improve performance	1 year
Functional Cookies	Remember preferences and settings	1 year
Marketing Cookies	Deliver relevant ads and track campaigns	90 days

8.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.

9. Children's Privacy

Evntro is not intended for children under 18. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it immediately.

If you believe a child has provided us with personal information, contact us at privacy@myevntroapp.com.

10. International Data Transfers

Your data is primarily stored and processed in Nigeria. If we transfer data internationally, we ensure adequate safeguards are in place to protect your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Email notification
• Prominent notice on our website
• In-app notification

Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, contact:

You also have the right to lodge a complaint with the Nigeria Data Protection Bureau (NDPB) if you believe we have mishandled your personal data.